Need help? We got you!

Shopping with Bella Monsoon is simple!

1. Browse our collections and add your favourite items to your cart.
2. Once you're ready, click the shopping bag icon to review your order.
3. Proceed to checkout and enter your contact and delivery details.
4. Select your preferred delivery method and payment option.
5. Complete your payment and you're all done!

Once your order has been successfully placed, you'll receive an order confirmation with the relevant details.

We process orders Monday to Friday, 9am–5pm, excluding public holidays.

Our standard processing time is 1–4 working days before dispatch.

A few things to keep in mind:

• Orders placed over weekends or public holidays enter the processing queue on the following working day.
• Orders placed after 1pm generally enter the following working day's processing queue.
• During sales, high-demand periods and festive seasons, processing may take longer.
• Bulk, custom and pre-order items may have their own processing timelines, as specified when ordering.

Please remember that processing and delivery are two separate stages. Once your parcel has been dispatched and collected by our courier partner, delivery timelines begin.

We appreciate your patience while we carefully prepare your order!

Made a mistake? Don't panic!

• If you need to request a change to your order, please email shop@bellamonsoon.com as soon as possible, including your order number and the changes you'd like to make.
• We'll do our best to assist, provided your order hasn't progressed too far through processing or dispatch.

Please note that amendments are subject to approval and cannot always be accommodated.

• Cancellation requests may be considered if payment hasn't yet been made or if cancellation has been approved by our team.
• Please email shop@bellamonsoon.com as soon as possible with your order number and cancellation request.

Once an order has entered processing or been dispatched, cancellation may no longer be possible.

We offer a variety of secure payment options to make shopping with us as convenient as possible.

Our payment facilities include:

• Yoco online payments
• Peach Payments

We also offer access to selected buy-now-pay-later and instalment payment options through our payment partners, where available.

• These services allow eligible customers to split the cost of their purchases into instalments according to the provider's terms.
• Simply check the available payment options at checkout to see which services are offered and whether you qualify.

All Bella Monsoon orders are dispatched from Cape Town, South Africa.

We offer two main delivery options:

• PUDO Locker Delivery R65

Have your parcel delivered to a convenient PUDO locker for collection. You can provide your preferred locker location in your order notes.

Estimated delivery: 1–3 working days after dispatch.

• Door Delivery R85

Have your parcel delivered directly to your selected delivery address.

Estimated delivery: 1–3 working days after dispatch.

Yes, international delivery may be arranged depending on your destination and the products you'd like to purchase.

Certain personal safety products may be subject to country-specific import restrictions or shipping regulations.

Before placing an international order, please email shop@bellamonsoon.com with:

• Your country and delivery destination
• The products and quantities you're interested in
• Any relevant delivery requirements

We'll assist with confirming whether the items can be shipped and the available arrangements and costs

To be considered for a standard return, the product should:

• Be unused and in its original condition
• Remain unopened and in its original packaging
• Meet the applicable return eligibility requirements

For hygiene and safety reasons, certain items, including haircare products and pepper spray, are excluded from ordinary change-of-mind returns where legally permitted.

If you would like to request a return, please email shop@bellamonsoon.com, including your order number and the reason for your request.

Once your order has been processed and dispatched, you'll receive an email containing your courier tracking information. You can use this information to follow your parcel's delivery progress. Please remember that tracking information is only available once your parcel has been dispatched and collected by our courier partner.

We're always happy to help!

You can get in touch through any of the following channels:

• Email: shop@bellamonsoon.com
• WhatsApp: 061 120 9501
• Instagram: @shopbellamonsoon
• TikTok: @shopbellamonsoon

For order-related queries, please include your order number to help us locate your purchase and assist you efficiently.